Formal Complaints

Types of Complaints

1. Administrative Complaints
   To make a Formal Complaint with the Township for administration related matters.
2. Council Code of Conduct Complaints
   For issues related to the ethical behaviour of Council members, as outlined in the Council Code of Conduct. 
3. Closed Meeting Complaints
   For allegations that closed meetings were conducted in violation of the Municipal Act, 2001.

Steps for Submitting a Formal Complaint

Administrative Complaints

Submit your concerns directly to the Chief Administrative Officer (CAO):

• Email: cao@georgianbluffs.ca 
• Mail:
  Chief Administrative Officer
  Township of Georgian Bluffs
  177964 Grey Road 18
  Owen Sound, ON N4K 5N4

Council Code of Conduct Complaints

Submit complaints related to Council member conduct to the Township’s Integrity Commissioner:

• Principles Integrity
  • Email: postoffice@principlesintegrity.org
  • Phone: 647-259-8697
  • Mail:
    30 Haddon Street
    Toronto, ON M5M 3M9

Before submitting a complaint, review the Council Code of Conduct to determine if the issue should be addressed formally or informally.

Closed Meeting Complaints

For allegations that closed meetings were conducted in violation of the Municipal Act, 2001, contact the Ombudsman of Ontario:

• Ombudsman of Ontario
  • Email: info@ombudsman.on.ca
  • Phone: 1-800-263-1830
  • Mail:
    Ombudsman of Ontario
    483 Bay Street, 10th Floor, South Tower
    Toronto, ON M5G 2C9

For additional guidance, consult the Ombudsman Ontario Website.

Complaint Review Process

Once a formal complaint is submitted:

1. Acknowledgement: The appropriate body (e.g., Integrity Commissioner, Ombudsman, CAO) will confirm receipt of your complaint.
2. Investigation: A thorough investigation will be conducted, if applicable.
3. Resolution: Findings and recommendations will be communicated to you in writing.

Please note that resolution timelines may vary depending on the complexity of the complaint.