By-law Enforcement

• Identify the Issue: Familiarize yourself with the Township's by-laws if possible.
• Collect Details: Note the location, time, and date. Photographic or video evidence is helpful if available.

• Online: Submit your complaint through the Contact GB portal.
• Phone: Call 519-376-2729 ext. 307 during business hours for assistance.
• 24/7 STA Hotline: For issues specific to Short-Term Accommodations, call (226) 909-2060.

Please note that anonymous complaints will not be accepted. Provide your name and contact information for follow-up.

The By-law Officer will review your report and may conduct a site visit or contact involved parties, often within a week. Most complaints are resolved quickly, often without punitive action. Some cases may lead to charges or proceed to the Provincial Court system.

When a complaint is received, the By-law Officer investigates to verify the issue, which may involve contacting the complainant, speaking with neighbours, or visiting the site.

If a violation is confirmed, the goal is to resolve the issue amicably. If the issue cannot be resolved, formal charges may be laid, and the case may proceed to Provincial Court.

Cases that go to court are overseen by a Justice of the Peace. Penalties may include fines and a record in the Provincial Court system.

For urgent concerns involving safety, contact the OPP immediately.

While most cases are resolved quickly, some require additional information or legal procedures that may take longer. Persistent issues should be reported to identify and address patterns of behaviour.

Each complaint is thoroughly investigated, and action is only taken when there is clear evidence. Vexatious or baseless complaints are not pursued.

More than 90% of issues are resolved during the first visit without further action needed. If we lack information or the problem persists, please report it again so we can document any ongoing issues. In some cases, full resolution may take time, especially if court involvement is necessary.

To receive updates, file your complaint through ContactGB. This provides you with a case number for automatic status updates.

OPP dispatches officers based on call priority. Even if an officer is not available, calls are logged, which is helpful for tracking recurring issues.