Be a Good Neighbour
As an STRA operator, you play an essential role in maintaining peace and safety in the community. Here are our guidelines to being a considerate and responsible neighbour:
- Respect Quiet Hours – Remind guests to keep noise to a minimum, especially during overnight hours.
- Parking – Ensure guests park only in designated areas and don’t block driveways or emergency routes.
- Waste Management – Provide guests with instructions on garbage disposal and recycling.
- Pet Rules – Ask guests to keep pets leashed, minimize barking, and clean up after them.
Operating a Safe and Welcoming STRA
Safety and comfort are top priorities for guests and the community. Here are some key tips for maintaining a safe and compliant STRA:
- Keep Safety Equipment Updated: Regularly check smoke alarms, carbon monoxide detectors, and fire extinguishers.
- Post Emergency Exits and Contacts: Display emergency exit routes and local emergency contact information for guests.
- Conduct Routine Maintenance: Regularly inspect electrical systems, plumbing, and appliances.
- Set Occupancy Limits: Make sure occupancy aligns with your septic system and space limitations.
24/7 Hotline for STRA Concerns - (226) 909-2060
We have a 24/7 hotline to address any issues or complaints related to STRAs. Here’s how it works:
- First Notification: If there’s a complaint, you (or your designated contact) will be notified first and have one hour to address the issue.
- Escalation: If the issue isn’t resolved within the hour, it will be escalated to by-law enforcement.
This system helps address community concerns quickly, allowing you to resolve minor issues before they become formal complaints.